FAQs - Details

🚨 Why Does 911 Ask So Many Questions?

Because 911 Dispatchers are the eyes and ears of First Responders. What might seem like “just a fall” or “not that serious” to you could be crucial information to emergency crews. Here's why those questions matter: 👶🧓 Age Matters Adult or pediatric? Responders carry different equipment and medications depending on the age of the patient. One answer determines which medical bag they grab when they arrive — and seconds count. 💥 Details Matter You might just say, "She fell," but dispatchers need to ask: Did she trip? Is she dizzy or confused? Did she hit her head earlier and now has a brain bleed? Could it be a stroke or seizure? The "why" behind the fall changes the medical response entirely. 🔐 Safety Matters Dispatchers must protect both you and the responders. So they ask: Are there weapons involved? Where are the weapons? Is anyone under the influence of drugs or alcohol? This information keeps everyone safe before anyone even arrives. 📈 Standards Matter 911 Dispatchers are trained professionals who are held to national standards. We are graded on: How well we follow protocols, Whether we ask the right questions, And how quickly we identify the emergency. 🧠 Multitasking Matters Yes — even while talking to you on 911: We’re dispatching Fire, EMS, or Police in real time. We’re updating responders as new information comes in. We’re staying calm, guiding you, and getting help on the way — all at once.